Terms & Conditions

PRIVACY POLICY

Who we are

Our website address is: https://ouac.pk.

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

Data collected from forms are actually for hearing your problems, queries or proposals. They can be used for showing you ads pertinent to your query or previous or potential purchases.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

Any interaction with this website is anonymously being monitored via third-party tools like pixel and google analytics. This enables us to know where you are facing problem in our website so we can improve. Moreover, it helps us in ensuring you see pertinent ads from our side.

Who we share your data with

Your data gets automatically shared with third-party tools we use for marketing and analytics, and companies that help us in showing you pertinent ads from our side and help us in serving you better.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Your contact information

Your contact information is secure with us. Your email Ids and contact numbers are used for showing you updates and ads regarding OUAC and its products. Your home address remains safe with us and doesn’t get shared from our side except with delivery services. However, exclusions can be companies that help us in serving you better and security reasons.

Your payment data

We use SSL which is highly secured version. As such, your payment data remains secure. Moreover, we don’t have access to your payment data. So you can openly and freely use online payment checkout.

How we protect your data

We use paid versions of security tools to ensure website and data security. Moreover, we have subscribed to experts who provide us robust and secure systems.

RETURN & DAMAGE POLICY

CANCELLATION

Any order’s cancellation will have to be done 24 hours before. If it’s a specialty cake and the work for the order has already been started, the order will not be cancelled and will be delivered at the given time to the client’s mentioned address for which 100%payment will be received. To cancel, the client must call and inform us on the given numbers. All cancellations submitted online via www.ouac.pk or by Email will not be accepted. If this is a custom cake order or a multi-tiered cake there is a minimum of one week’s notice for any cancellations. Last minute changes are not entertained.

DAMAGE

As soon as our baked goods leave our doors, we take utmost care to deliver them to you in their perfect conditions. If the parcel has gotten damaged en-route, please call us as soon as you receive it or have made the payment to the rider. Do not ask the rider to leave until you have talked to one of our representative, we may ask you to send it back along with the rider. It is our prime goal to never let down the expectations of our customers; hence if we have the time on hand, we will make sure that we do our best to fix the damage caused from our side and somehow adjust the problem. If you have yourself picked the order yourself or sent someone to pick it up on your behalf, then it is not at all our responsibility for any damage incurred. If the customer brings a damaged cake back to the bakery for repair, extra charges will be applied as per the amount of fixing it needs. Under special requests our team can bring the order back to our bakery if no one was able to accept the package – but another delivery fee will be processed before we leave again with the desserts.

REFUNDS

For a damaged good that you have received, we do refund a certain amount of your payment if the damage was due to delivering from our service. No responsibility is taken if the order is picked up by the customer, or if he/she hired any third party service for delivering. If we have failed to follow your specified instructions for your given order, or the cake’s flavor is changed than the one specified, we, upon checking the details, will process refund if we are unable to fix the changings. We have the right to revoke a full refund if the team has already begun working on your specific project and you opt for cancellation at eleventh hour.

WEDDING CAKES

Wedding cake orders are processed with an advance payment of 50%. If multi-tiered cake, there is a minimum of one week’s notice for any cancellations. For giant cakes or more than 3ft, we offer special service of assembling on venue, for which we charge separately. Last minute changes are not entertained.

EID ORDERS

We entertain Eid orders if they are paid in full beforehand. For delivering of these orders, we do not give a specific date or time, but promise you to deliver them in the three days of Eid. We do not process normal birthday/customized orders for these three days.