FAQs
Frequently asked questions and answersCOMMON FAQs
What is fondant?
Fondant is a sugar-based dough for cakes that is a substitute for traditional icing. We make our own fondant in the bakery, which has a soft, candy-like texture/taste unlike the overly sweet taste that is hard to eat. Fondant is useful for certain designs that cannot be neatly drawn. It is also useful for outdoor events where butter cream would melt.
Is Fondant Edible?
Fondant is a sugar dough that is edible. At OUAC, we keep the layer of fondant on our cakes very thin so that it complements the flavor of our cake.
Why are customized cakes expensive than the regular, bakery-bought cream Cakes?
We totally agree that prices may differ completely and some other commercial bakeries will definitely make something similar at a different price but we’re serving a market niche like you people who wants excellent taste, high quality ingredients, very fine n finished look and an overall hygienic quality ensured. The taste n presentation you’ll get will be worth paying for.
How much do you charge for Customized Cakes, Wedding and Gravity defying cakes?
Prices vary depending on size and complexity of the design. Some of our designs that are available on the website already have their prices mentioned.
Do you provide delivery service?
We offer delivery services pending availability. We generally deliver to almost all the areas of Karachi.
Am I limited to the cake designs on your website?
No! Those photographs are merely examples of the work we’ve done in the past. Truthfully, we are generally too busy to photograph our work. If you name it, we can create it.
I have my own cake flavor in mind, do you do custom cake flavors?
Our cakes are made to order, so if you have a flavor in mind, let us know and we’ll do everything we can to make it for you!
Do you make display cakes?
We can make display cakes perfect for bridal events, outdoor weddings or magazine shoots. Please contact us to learn more.
Can you make picture cakes/cupcakes or cookies?
OUAC does have the capability of printing your pictures, corporate logos or images onto cakes, cupcakes and toppers. Displaying your corporate logo on one of our creative cake designs is a great way to brand your company.
What if I want to change the time to pick up my order?
If you want to change your pick up time, please contact our number directly as soon as possible and we will try to accommodate you within reason.
I'm not finding exactly what I'm looking for on the website, how can I go about placing a custom order?
On main header, you will find Customize option. You can use it or ring us up on our customer care number in such a case. We’re more than happy to talk you through your options and help you make the best selection for you
How can I taste the flavors, before ordering for an event?
To order for a Grand Event, order cupcakes of the flavors you want to go with, or ring our customer care number and we will arrange an assorted box for you.
Do you bake your cakes from scratch?
Yes, we bake all our cakes fresh for each order using only the highest quality branded ingredients. We bake each one from scratch, no packet mixes or pre-prepared ingredients and we never freeze our cakes.
Can I supply my own cake design ideas?
Yes absolutely! It’s important that we work together to incorporate your style and tastes into your Cake. We work individually with each client to ensure your cake, cupcakes or cookies are tailored for your event.
Can you match my color(s)?
We work hard to create a color that closely resembles the colors you provide. Please understand that colors often look somewhat different when printed from an attached photograph.
BILLING FAQs
Do you require advance deposit?
Yes! Cakes that cost over PKR.10,000 require a 50% advance deposit.
How far in advance should I place my order?
We’d like as much lead-time as possible, but if you have a short notice order, ask us, and we’ll try to get it done for you! If possible, we ask that you give us at least 2 weeks’ notice on specialty cake orders.
Do you have a retail store where I can walk in and purchase a cake on the spot?
No, we are by-appointment only shop which specializes in custom cakes, cupcakes and toppers. All our orders are made for clients and we do not carry cakes on hand.
Can I pick up my order at the store? Where are you located?
Yes! We are located in Gulshan in Karachi.
What methods of payment do you accept?
We accept Cash, Cheques, Easy Paisa, Western Union and Bank Transactions.